Privacy Policy

Last Updated: 24/10/2025

 

1. About Us

Figga Pty Ltd (“Figga”, “we”, “our”, “us”) is a technology firm based in Australia, specialising in SAP HCM & Payroll solutions (including SAP Payroll, SAP SuccessFactors, Concur). We are committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy describes how we collect, hold, use and disclose your personal information when you:

• Visit or interact with our website [www.figga.com]
   

• Engage with us via email, phone, or other communications
   

• Use our services or enquire about our services
   

2. What Personal Information We Collect

We may collect and store:

• Identity & Contact Information: name, email address, phone number, postal address.
   

• Professional / Work Information: your employer, job title, area of responsibility, any other relevant professional details.
   

• Service Information: details of the services you request, agreements, invoices, payments, service support communications.
   

• Usage Data: including IP address, browser type, device type, operating system, visited pages, time spent, referrer URL (via website analytics).
   

• Communications Data: records of your inquiries, feedback or other communications with us.
   

We will only collect sensitive information (as defined in the Act) if required and with your consent.

3. How We Collect Your Information

We collect personal information in various ways, including:

• Directly from you (via website forms, email enquiries, service contracts)
   

• Through your use of our website (e.g. cookies, analytics tools)
   

• From publicly available sources (e.g. LinkedIn, business directories)
   

• From third parties with your consent (e.g. referrals, business partners)
   

4. Why We Collect & How We Use Your Information

We collect, hold, use and disclose your information for purposes including:

• Providing, operating, and maintaining our services (SAP HXM, Payroll etc.)
   

• Responding to your enquiries, providing quotes, support, and customer service
   

• Managing billing, payments, contracts, and deliverables
   

• Marketing our services and communicating updates or newsletters
   

• Improving our website, services, service delivery and user experience
   

• Complying with legal, regulatory, and tax obligations
   

5. Disclosure & Sharing of Personal Information

We may share your personal information with:

• Our employees, contractors, service providers and professional advisers (e.g. accountants, legal advisors, IT providers) who assist in service delivery or operations
   

• Third parties where required by law (e.g. government regulators), or to prevent wrongdoing
   

• With your consent or direction
   

We do not sell your personal information.

6. Overseas Transfers

Some of our service providers or storage systems may be located outside Australia. When we disclose information overseas, we will ensure that:

• The foreign recipient handles the personal information in a manner consistent with the APPs, or
   

• There are contractual protections in place, or other appropriate safeguards to protect your personal information
   

7. Cookies & Website Analytics

• We use cookies and similar tracking tools on our website to gather non-identifiable information (e.g. IP address, browser, pages visited, time on site) to help us understand how our website is used and to improve user experience.
   

• We may also use third-party analytics services (e.g. Google Analytics).
   

• You can disable cookies via your browser settings, but note some features of the website may not function properly when cookies are disabled.
   

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes technical, administrative and physical security safeguards.

However, no method of storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Access, Correction & Deletion

You have the right to:

• Access personal information that we hold about you
   

• Request we correct any information that is inaccurate, out of date, incomplete or irrelevant
   

• Request deletion of your personal information, subject to legal obligations or legitimate business need
   

To exercise these rights, please contact us using the details below. We will respond within a reasonable time, generally within 30 days.

10. Complaints

If you believe we have breached our obligations under the APPs or this Privacy Policy, you may contact us to make a complaint. We will acknowledge your complaint, investigate it and respond.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. When we do, we will publish the revised version on our website and update the “Last Updated” date. If there are material changes, we will notify you by email or via a notice on our site.

12. Contact Us

If you have any questions, want access to your data, or have a complaint, please reach out:

Figga Pty Ltd
Address: U 5 1027 MANLY ROAD, Tingalpa Queensland 4173
Email: info@figga.com